Last updated: October 27, 2026
These terms describe use of the Solea website and its order request process. Read the product details and Shipping & Returns information alongside them.
Website and store information
This website presents a footwear collection and accepts contact messages and order requests. The store identity and available corporate information are shown on the Contact page.
Explore sneakers, casual shoes, sandals and boots for everyday wear, travel and different occasions. Each product page includes materials, available sizes, fit notes and care guidance.
Products and presentation
Read the individual product page for the intended material, shape and care information. Screen color, photography and lighting can affect how a product appears. Size conversions are indicative and are not a guarantee of fit.
Choose footwear using the product description, fit notes and size guide. If you need more detail about a style, contact us before placing an order request.
Order requests and acceptance
Adding an item to your bag does not reserve inventory. Submitting an order request does not collect payment and is not acceptance of a purchase by the store. The store must confirm availability, specifications, the full amount, delivery eligibility and payment arrangements before an order is agreed.
The automatic thank-you message does not confirm a purchase or payment. Your request reference identifies a recorded enquiry. An order is agreed only after we confirm availability, the final total and delivery arrangements.
Prices and payment
Prices are displayed in the store currency. Delivery costs shown with your selection are estimates based on the delivery region and order total. Any applicable taxes and other charges are explained in the final confirmation before payment.
We do not ask for or process payment card details on this website. Payment arrangements are confirmed separately after an order is agreed. Do not include card numbers or payment credentials in your message.
Delivery, returns and issues
Our Shipping & Returns information explains delivery options, estimated transit times, the return request window and how to contact us. Estimates are not guaranteed arrival dates.
Try footwear indoors while deciding on fit and keep packaging. Contact the store for return instructions and a confirmed destination before sending a parcel. Incorrect or damaged products should be reported with the order reference and a description.
These terms do not limit any statutory consumer rights that apply to your purchase.
Your use of the website
Provide accurate information and use the forms only for legitimate questions or order requests. Do not submit harmful code, abusive content, automated spam or information you are not entitled to share. You are responsible for checking your email and delivery details before submitting.
Browser storage can be cleared or become unavailable. A saved bag is a convenience and should not be treated as proof of a confirmed order.
Website content and availability
Website text, layouts, photographs and icons may not be copied or reused without permission, except where permitted by law. Fonts remain subject to their respective licenses.
The website and its forms may be interrupted by maintenance, hosting faults or email delivery problems. Contact the store through another displayed channel if an urgent request cannot be submitted. No uninterrupted availability or absolute accuracy is promised.
Contact and updates
For questions about these terms, a product or an order, use our contact form. Include your order reference where applicable.