Privacy Policy

Who operates this website

The store is identified by the brand Solea. Corporate details, where supplied, appear below and on the Contact page.

You can raise a privacy question using our contact form.

Information you provide

The contact form asks for your name, email address, subject and message. An order request also includes the selected product identifiers, sizes, quantities, delivery address, city, postal details and country. Do not send card information, identity documents or sensitive personal information through these forms.

We also receive the contents of later correspondence that you choose to send. Supplying required fields is necessary for us to review and respond to your request.

How information is used

Information is used to respond to questions, discuss sizing and care, review order availability, arrange an agreed purchase and delivery, and handle return or service requests. Contact details are not automatically added to a marketing list.

The website performs request validation and basic abuse prevention. A temporary one-way identifier derived from the request IP address is used to limit repeated form submissions. The underlying hosting and email systems may keep operational logs.

Storage on your device

The bag and its selected style, size, quantity and product display details are stored in your browser. The cookie preference is stored separately. These values are not sent to analytics or advertising services. The order form sends selected items to the server only when you submit a request.

Clearing browser storage removes your saved bag and preferences. See the Cookie Policy for storage names and purposes.

Service providers and recipients

Submitted requests pass through the hosting environment and email delivery service to the store’s corporate recipient. For an agreed order, delivery details may be shared with the selected carrier or fulfillment service as needed to complete that order.

This website does not use analytics services, advertising pixels, embedded social feeds or external font services. Fonts and product images load directly from this website.

Retention and security

Enquiries and order requests are saved in restricted server storage for review and response. We retain these records while needed for correspondence, order administration and applicable record-keeping obligations. Contact us about access, correction or deletion of your information.

We use input validation, restricted access and measures against automated abuse to help protect request details. No method of online transmission or storage is completely secure.

Choices and privacy requests

You can change cookie preferences from the footer. Contact us to ask about access, correction or deletion of information you supplied. We may ask for details to verify that a request is authorized before acting on it.

If you no longer want us to keep an enquiry, include enough information for us to locate it. Some records may need to be retained to complete an order or meet applicable record-keeping requirements.

Changes and contact

This page may be updated when the website’s features or data handling change. The date above identifies this version. For a question about this policy, use the Contact page and select a general question.