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Delivery & returnsSizing, care and delivery, all in one place.
Measure carefully. Read the fit notes. Find a starting point that feels right.
Feet are rarely exactly the same length. Measure both while standing and use the longer measurement. Try in the afternoon, with the socks you plan to wear.
Put a sheet of paper against a wall. Stand with your heel gently against it and mark the end of your longest toe.
Measure from the wall edge to your mark in centimeters. Repeat for the other foot and keep the larger number.
Compare with the guide below, then read the style’s fit notes. Width, instep and toe shape matter as much as length.
Indicative foot-length ranges. Actual internal measurements vary by style.
| EU | Foot length (cm) |
|---|---|
| 35 | 21.9–22.4 |
| 36 | 22.5–23.0 |
| 37 | 23.1–23.7 |
| 38 | 23.8–24.3 |
| 39 | 24.4–25.0 |
| 40 | 25.1–25.7 |
| 41 | 25.8–26.3 |
| 42 | 26.4–27.0 |
| 43 | 27.1–27.7 |
| 44 | 27.8–28.3 |
| 45 | 28.4–29.0 |
| 46 | 29.1–29.7 |
Enter the length of your longer foot. This estimate does not replace the individual fit notes.
Stand and walk a few steps indoors. Your toes should sit naturally rather than curl or press against the front. Do not rely on a shoe stretching enough to fix a tight fit.
A secure fit should not pinch across the top of your foot. Check for repeated heel slipping and adjust laces or straps where the style allows it.
Loafers, sandals and lace-up sneakers hold the foot in different ways. If you usually need a wider or narrower fit, ask us for style-specific guidance before ordering.
Try on a clean, dry surface and keep the box and packaging while you decide. Read the returns information before wearing your shoes outside.
Small routines, the right tools and a little patience. Care begins with knowing your material.
Remove surface dust with a soft brush. Wipe with a slightly damp cloth and allow the leather to air-dry. Use a suitable conditioner sparingly, testing it on a hidden area first.
Avoid soaking, harsh detergents and direct heat. Polish and conditioner can change the finish of pale or matte leather, so check the product instructions.
Wait until the surface is completely dry, then brush gently with a suede brush. A suede eraser can help lift localized marks without wetting the upper.
Do not treat suede with smooth-leather polish. Protective sprays may alter the color; test first and use them in a ventilated area according to the manufacturer’s directions.
Brush off dry dirt. Use a soft cloth with a small amount of mild soap and water for spot-cleaning. Blot rather than rub hard, and avoid over-wetting the fabric.
Keep braided jute and mixed-material trims as dry as possible. Machine washing can affect shape, adhesive and finish; do not machine-wash unless the actual care label permits it.
Use a separate soft brush on the outsole. Remove laces for gentle hand-washing when suitable, then let them dry fully before relacing.
Wipe buckles and eyelets with a dry cloth. Avoid abrasive cleaners and keep oils or solvents away from rubber and crepe-style soles.
If shoes become wet, blot gently, fill with plain paper and leave them in a ventilated spot away from radiators. Replace damp paper as needed. Store clean, dry pairs with enough room to keep their shape.
Browse the collectionNo. A cleaner suitable for smooth leather may mark suede or change the finish of canvas. Check the material on the product page, read the cleaner’s instructions and test discreetly.
Brush away dust after wear and address marks before they set. Deeper cleaning depends on the material and the conditions you wear them in; more product is not necessarily better.
Avoid repeated scrubbing or mixing cleaners. Tell a specialist cleaner what the material is and what you have already tried. A photo and the style name can help us point you toward the relevant care information.
A clear look at delivery, trying on your pair and making a return.
Availability, dispatch timing, delivery costs and any applicable tax are confirmed with you before payment. Include your complete address so we can check delivery options for your order.
Sending the form tells us which styles, sizes and quantities you would like. It does not collect payment or guarantee stock. We review the request and confirm availability, delivery eligibility, any applicable tax and the final amount before you decide to proceed.
Give a complete delivery address and a working email address. Tell us about corrections before dispatch. Transit estimates begin when a confirmed order is handed to the carrier; weekends, public holidays and unexpected carrier delays may affect arrival.
Tracking details are shared when available for the selected service. If a parcel seems delayed or the packaging arrives damaged, contact us with your order reference and a description of the issue. Keep the packaging until we agree the next step.
Use a clean, dry surface and keep the soles free of marks while checking the fit. Keep the original box and packaging. Shoes worn outdoors, altered or damaged through use may not be suitable for a change-of-mind return.
Contact us within 30 days of delivery with your order reference, the item and the reason for the request. Wait for return instructions and a confirmed return address before sending anything. Responsibility for return delivery costs and any exchange delivery is confirmed before the return is arranged.
Returned items are checked against the agreed return conditions. Any approved refund is arranged using the confirmed payment method. Processing and bank timing can vary; we will explain the applicable timing when the return is approved.
Contact us promptly if the wrong item arrives or there is a problem on delivery. Include the order reference and a clear description; photographs may be requested by email. This information does not limit any applicable consumer rights.
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